Your Questions Answered
HOW DO I MAKE A PURCHASE?
All prices listed in our store are in CAD (Canadian Dollars).To purchase an item from our online store, simply click on the item and then select "Add to Cart." When you are ready to checkout, click on the Shopping Cart icon (on the top right-hand side of your screen) and follow the instructions to complete your purchase.
We currently accept PayPal through our online store. Cash purchases can be made in-person at the studio.
WHAT IS YOUR RETURN POLICY?
As each item is individually handcrafted by the artist, we have a NO RETURNS / NO EXCHANGES policy.
If you have a problem with the item for any reason, please contact us by email or phone. The photographs on our website portray the colours and items in the best way possible. However, no guarantees can be given on the exact colour and texture representation, as every piece is unique. We welcome you to come visit the studio if you would like to see any items in person before you make your purchase. Contact us to arrange your visit.
WHAT SHIPPING METHODS DO YOU USE?
All items are shipped in envelopes or small parcel format, depending on size and weight. We currently ship within Canada and USA via Canada Post standard mail service. The standard shipping rate is $12 CAD. Shipping typically takes between 5-7 business days. Please advise us when your parcel has arrived, or if you have any concerns or questions. If you would like your parcel sent by Registered Mail, please select the correct shipping option. You will be advised by email when your parcel has been shipped, and a tracking number will be provided. If you would like your items INSURED prior to shipping (only available for certain items such as jewelry), please add this request to your order. There may be an additional cost for this insurance. If you would like an item shipped to another country (outside of Canada or USA), please contact us for more information.
HOW DO I REGISTER FOR A CLASS?
To register for one of our Metalsmithing or Enameling classes, you can send us a message or email us directly at to arrange a date and time. You can also contact us by phone at 289-897-9123. All classes are provided at the studio in Fenwick, Ontario, Canada.
If you need more information, please feel free to contact us!